An LED engineer in your pocket, 24/7.
Lédia, LED Doctor's AI engineer, diagnoses and fixes LED screen failures in minutes, in your language. NovaStar, Colorlight, Brompton, Linsn and more.
Works with every major control system, not just ours
MegapixelMegapixelBrands are named to indicate compatibility. LED Doctor is not affiliated with these manufacturers, except NovaStar, for which Pixelight is an official distributor.
Failures don't wait for business hours.
The manufacturer's support is asleep when your show starts. Lédia isn't.
Showtime in one hour
A black screen one hour before doors open puts your client's image at stake. Lédia answers in seconds, day and night.
Avoidable site visits
20 to 40% of service visits find no hardware fault. Most failures can be fixed remotely with the right method.
Rare expertise
Configuration, receiving cards, redundancy, calibration, camera capture: Lédia reasons like an LED screen engineer.
Four steps, no waiting.
Enter your code
Your subscription code opens access in a second.
Describe or take a photo
Explain what you see or send a photo of the screen.
Step-by-step diagnosis
Lédia adapts her questions to your level, from novice to engineer.
Report or call-back
A service report at the end, or a human engineer calls you back.
An engineer's skills, an AI's patience.
Engineer level
Diagnosis by the geometry of the fault, non-destructive actions first.
At your level
No jargon for an operator, precise parameters for an integrator.
Photo analysis
Send a photo: Lédia reads the failure pattern, status LEDs and cabling.
Every language
She answers in your technician's language, wherever they are.
Reports and analytics
Every case is logged: root cause, fix, prevention.
A human when needed
Hardware failure or complex case: escalation to our engineers with the full file.
Clear pricing, per screen or per team.
- Lédia chat 24/7, every language
- Photo analysis
- Report after every incident
- Escalation to an engineer
- Everything in Essential
- Priority engineer call-back
- Phone support (November 2026)
- AI remote maintenance (November 2026)
- NovaStar VNNOX monitoring (December 2026)
Prices excl. VAT. Annual billing: 2 months free. One-off emergency without subscription: €89, refunded if unresolved. White label for resellers: on request. Pilot phase: free access for the first selected customers.
Frequently asked questions
Is Lédia an artificial intelligence?
Yes. Lédia is an AI and says so in her first message. She relies on an LED expertise base built by our engineers and hands over to a human when needed.
Which brands are covered?
NovaStar, Colorlight, Brompton, Linsn, Kystar, Huidu, Megapixel and LED panels from any manufacturer. You don't need a Pixelight screen.
What if Lédia can't solve it?
One click on "Request an engineer": leave your details and urgency, our team receives the full file and calls you back.
Can Lédia damage my screen?
She always starts with risk-free actions. She will never have you flash firmware on a live screen or work on live power: those cases go to an engineer.
Where is my data stored?
Conversations and reports are hosted in the European Union. They are used to assist you, produce your reports and improve the service. See the privacy policy.
How do I get an access code?
It comes with your subscription, or free with a Pixelight screen purchase. During the pilot phase, apply using the form below.
Become a pilot customer.
We are opening LED Doctor to a small group of professionals and screen operators. Free access during the pilot, in exchange for your feedback.